Meet the GMS Team

Meet the Team – this page lists our key staff members in order of those with whom a partner or client is most likely to be involved on a regular basis.

Debi Evans and Dorothy McRae
Client Care Managers

Debi and Dorothy are usually our partners’ main point of contact.  They know most of our partners and their clients very well, having been with the company since 1989 and 1995 respectively.  They are responsible for looking after our partners and their clients on a daily basis.  They are two of the staff members that partners and their clients would speak to if calling on the client helpline outside of normal working hours.  Dorothy is a sister-in-law of our Managing Director and Aunt to our Sales and Relationship Directors.

Fraser Dougall
Head Programmer

Fraser joined the company in 1999 as a junior Studio Engineer with a passion for music.  He has since progressed to Head Programmer and has the main responsibility for ensuring that our partners and their clients receive the right mix of music and media for their businesses.  Fraser also shares the client helpline ‘out-of-hours’ cover.

Calum McRae
Sales Director


Calum is the first member of our team that most of our new partners will hear from.  He started out running a regional office in Birmingham for us, before moving back to head office as our National Sales Manager and then taking a Board position as Sales Director.  Calum is the son of our Managing Director and brother of our Relationship Director.

Henrietta McRae
Office Manager

Henrietta handles invoicing and accounts, answers the phones and generally keeps us all right in the office (she makes a mean coffee!).  She originally joined the company back in 1981 before leaving to have a family, eventually re-joining us in 2008.  She is the wife of our Managing Director and mother of our Sales and Relationship Directors.

Michael Coyle
System Engineer

Michael looks after the systems, from maintaining our old CD systems to troubleshooting our Internet delivery services.  Michael originally came to us in 1994 as a computer engineer.  This is just as well, as our systems are now based entirely around computers.

Finlay McRae
Managing Director

Heather McRae
Director of Strategic Partnership

Heather & Finlay

Finlay and Heather McRae – some of the Directors at GMS Music.

Finlay and Heather are the father-daughter team who currently run the business.  Finlay’s father, Malcolm, started the company in the ‘60s, and Finlay joined in 1976 before taking over from Malcolm on his retirement in the ‘90s.  Heather joined the team full-time in 2006 and is responsible for forming partnerships with other companies who can use our services to benefit their businesses.  That can mean trade partnerships with related service providers or supplier-client partnerships.  Finlay looks after the day-to-day management of the company and is also the brains behind our product development activities.